Return Policy

Effective Date: 10/09/2023

Thank you for shopping at I Love Being African Marketplace ("Website," "we," "us," or "our"). We are committed to providing you with high-quality African products and a satisfactory shopping experience. If, for any reason, you are not entirely satisfied with your purchase, we are here to help. Please review our Return Policy to understand our guidelines and procedures for returns and exchanges.

1. Eligibility for Returns

• We accept returns and exchanges within [number of days] days from the date of purchase.
• To be eligible for a return or exchange, your item must be unused, in the same condition as received, and in its original packaging.
• Some products may not be eligible for returns due to hygiene reasons or other specific restrictions. Please check the product description for any such restrictions.

2. Initiating a Return

To initiate a return or exchange, please follow these steps:

• Contact our customer support team at [email protected] to request a return authorization.
• Provide your order number and a detailed explanation of the reason for the return or exchange.
• Our customer support team will guide you through the return process and provide instructions on where to send the item.

3. Shipping Costs

• Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped or damaged item).
• If a return is authorized due to an error on our part, we will provide a prepaid shipping label.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within [number of days] business days.

5. Exchanges

• If you wish to exchange an item, please follow the return process as outlined above and then place a new order for the desired item.

6. Contact Us

For any questions or assistance regarding returns and exchanges, please contact us at [email protected].

7. Changes to Return Policy

We may update this Return Policy from time to time. Any changes will be posted on our Website, and the revised policy will become effective as of the date of posting.

By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to abide by this Return Policy. We appreciate your trust in I Love Being African Marketplace and strive to ensure your satisfaction with our products and services.